List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify common symptoms and preventative maintenance techniques | 1.1 Develop a troubleshooting process to help resolve problems 1.2 Determine the specific symptoms relevant to different types of hardware, operating system and printer problems 1.3 Identify common preventative maintenance techniques to support maintenance strategies |
2. Operate system diagnostics | 2.1 Run the system diagnostic program according to specification 2.2 Modify the system configuration as indicated by the diagnostic program 2.3 Carry out preventative maintenance in line with organisational guidelines |
3. Scan system for viruses | 3.1 Scan the system to check and maintain virus protection 3.2 Report identified viruses to an appropriate person 3.3 Remove virus infections found by the scan using software tools and procedures, or by restoring backups 3.4 Document relevant symptom and removal information |
Evidence of the ability to:
identify hardware and operating system problems
conduct diagnostic tests on a range of platforms according to preventative maintenance and diagnostic policy
identify the root causes of the problems
scan systems for computer viruses
remove viruses using software tools and procedures
remove viruses by restoring backups.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
describe the client business domain, including client organisation structure and business functionality
identify the current industry accepted hardware and software diagnostic tools, including products that manage:
backup procedures
configuration procedures
hardware maintenance
organisational security
describe common symptoms of problems associated with:
desktop applications
operating systems
laptops
mobile devices
printers
other common peripherals
describe a range of preventative tasks relevant to maintaining hardware and software applications
describe the organisational procedures relevant to diagnostic testing.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to:
special purpose tools, equipment, materials and industry software packages
security guidelines
backup procedures
diagnostic software
organisational guidelines.
Assessors must satisfy NVR/AQTF assessor requirements.